If you are seeking advice, or wish to make a complaint, please contact the relevant state office:

  1. Real Estate Institute of Australian Capital Territory, ph: 0499 881 168.
  2. ACT: Access Canberra, ph: 13 22 81.
  3. NSW: Office of Fair Trading, ph: 133 220.
  4. Real Estate Institute of Northern Territory, ph: (08) 8981 8905.

How do I complain about an estate agent?

Making a complaint to the Agent

  1. Tell the Agent why you are unhappy, setting out the act or omission you believe has occurred.
  2. Let the Agent know what you would like them to do to resolve your complaint.
  3. Follow up any conversations in writing, making a note of the date and time and who you spoke to.

Do estate agents have an ombudsman?

Estate agents must also belong to an ombudsman scheme so that complaints about them can be dealt with quickly and easily. This became mandatory in 2007 by virtue of the Consumers Estate Agents and Redress Act 2007. You can use our template letter to ask the Property Ombudsman to intervene in your dispute.

Can you sue an estate agent?

You may be able to sue your estate agents under negligence if they breached their duty of care towards you and you have suffered loss as a consequence.

Can an estate agent lie about offers?

Although they shouldn’t, estate agents can and do lie about offers to make it look to you as a seller that they’re creating lots of interest in your property. An estate agent may also lie about offers so they can push you in the direction of a specific REAL offer, so they can get their hands on their commission ASAP.

How to deal with unethical real estate agents?

Should you have any questions, concerns or experience dealing with unethical agents, simply contact us as we’d be more than happy to assist you and point you in the right direction. Complete the form below if you want to find the best real estate agent in your area.

Can you file a complaint against a real estate agent?

Be open to settlement. Accepting less than you want does not mean that you cannot still file a complaint with your state’s licensing board. If you have strong evidence that the real estate agent has violated their association’s ethical standards, contact the local real estate board.

Is it ethical to be a real estate agent?

While being a real estate agent was recently named by Forbes as one of the “ happiest jobs ,” that doesn’t mean clients are always satisfied. In fact, many clients inherently distrust even the most ethical realtors because of word of mouth or experiences in the past.

Can you get out of a real estate listing agreement?

You can often get out of this contract in writing if your agent is underperforming or unethical — but it’s not always easy, or possible, without a good reason. Work with a top local agent, researching them before signing anything. Choose the right agent out the gate and you can avoid ever needing to terminate the listing agreement.